1. Introduction
Primestate Wellness https://primestate.asia/ (“we,” “our,” or “us”) values your trust and is committed to protecting your privacy. We are a company operating under Malaysian jurisdiction, dedicated to providing you with the best wellness services through our website. This Privacy Policy explains how we collect, use, and protect your personal data when you use our services and visit our website. By using our services or website, you consent to this Privacy Policy.2. Data Collected
Data Storage Location
Our servers are hosted with Cloudways, utilizing DigitalOcean’s data centers located globally to ensure security and fast access. We comply with applicable data protection laws including Malaysia’s Personal Data Protection Act (PDPA) and other relevant regulations.
Support Data
Information you submit through contact forms or inquiry forms is sent to our company email, securely hosted via GMail. We use this data solely to respond to your requests and do not share it with third parties for marketing purposes.
Comments or Reviews
When you leave comments or reviews on the website we collect the data shown in the comments form, and also the IP address and browser user agent string to help spam detection.
Contact Form
Information submitted through the contact form on our site is sent to our company email, hosted by GMail. You can find more information about this here: Google Privacy Policy.
These submissions are only kept for customer service purposes they are never used for marketing purposes or shared with third parties.
Google Analytics
We use Google Analytics on our site for anonymous reporting of site usage. So, no personalized data is stored. If you would like to opt-out of Google Analytics monitoring your behavior on our website please use this link: Google Analytics Opt-out.
Cases for Using the Personal Data
We use your personal information in the following cases:
- Verification/identification of the user during website usage;
- Providing Technical Assistance;
- Sending updates to our users with important information to inform about news/changes;
- Checking the accounts’ activity in order to prevent fraudulent transactions and ensure the security
- over our customers’ personal information;
- Customize the website to make your experience more personal and engaging;
- Guarantee overall performance and administrative functions run smoothly.
3. Embedded Content
Our site may contain embedded content such as videos or social media feeds from third parties, including:
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Below you can find a list of the services we use:
The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy .
We use the Twitter API to display our tweets timeline on our site. Twitter has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Twitter server until you consent to it. See their privacy policy here: Twitter Privacy Policy .
Youtube
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.
4. Cookies
We use cookies to improve your browsing experience, including storing preferences and providing anonymized analytics data. You can disable cookies through your browser settings, but some parts of our site may not function properly without them.
Necessary Cookies (all site visitors)
- cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
- PHPSESSID: To identify your unique session on the website.
Necessary Cookies (Additional for Logged in Customers)
- WordPress authentication and settings cookies to manage your logged-in session and personalize the interface.
5. Who Has Access To Your Data
If you do not register on our site, no personal information is stored.
If registered, your personal data may be accessed by:
- Our system administrators for maintenance and support.
- Support personnel when assisting you with your account or inquiries.
6. Third Party Access to Your Data
We do not sell or share your personal information with third parties except where necessary to provide our services including:
GMail: For secure email hosting.
7. How Long We Retain Your Data For
When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.
If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.
8. Security Measures
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
9. Your Data Rights
You may ask us to delete your personal data, except information necessary to maintain your account or comply with legal obligations.
Deleting your data may affect your ability to receive support or access certain services.
10. Links to Third-Party Websites
Our website may contain links to external sites which are not controlled or monitored by us. We are not responsible for their privacy practices. Please review the privacy policies of any third-party websites you visit.11. Disclosure for Legal Reasons
We may disclose your personal data if required by law or in good faith belief that such disclosure is necessary for legal proceedings, investigations, or to protect the rights and safety of our company and users.